Browse F.A.Q. Topics
Do you offer graphic design services?Yes. We offer full branding packages along with per project based design. Please contact us for a quote.
What types of artwork do you accept?
Can I print a tag with print sizing and care instructions on the inside of my garments?Yes. We can print on the inside-neck area of most garments. Please note that if your graphic is size-specific you will be required to print a minimum of 24 pieces per size (per order).
I need my items retail ready can you do this?Yes, we can size sticker, hang tag, fold, poly bag, box and ship to any retail location or fulfillment center.
Can you do custom finishes?Yes, we have offer several custom tag options. We offer screen printed with a tear out tag, screen printing with cut out tag, heat transfer tags and woven or silk sewn in tags. Pricing varies on method used. We can help you create your tag with other required information by law. See our Finishings page or contact us for more information.
I’d like to sample the shirts themselves, can I get a blank same to see how it fits and feels?Yes. We can provide a limited number of blank samples at an additional cost prior to placing your full order for the sake of evaluating the color, sizing, fit and finish.
What brand shirts do you use?We can print on anything you would like. Our sales reps can help point you in the right direction if you are looking for a particular style tee.
Can I supply my own blank garments or fabric?We have a strong business relationships with pre-qualified suppliers that provide the very best quality, pricing and turnaround times. Our high-volume purchasing also ensures that we receive the lowest rates that they can offer. If you have a specific item or brand in mind and do not see it on our website, contact us and we will see if we can get it in for you. Check out our Garments (link) section for our top recommendations.
When is my payment due?Payment is due at the beginning of each project.
What forms of payment to you accept?We accept cash, credit card (AMEX, VISA, MC, DISCOVER), and PayPal. We also offer credit terms with an approved credit application. Please contact us for a credit application.
SCREEN PRINTING & EMBROIDERY
What is Direct to Garment Printing (DTG)?Shirt Outfitters offers Direct to Garment Printing (DTG) as a service option in addition to standard screen printing. DTG, also known as digital printing, takes advantage of the latest technology to achieve great looking prints with almost unlimited color options. This provides a solution for printing small runs that need a full-color image printed. DTG printing can but done on both dark and light colored garments, though a light colored garment yields better results. This process uses a printer similar to that of an inkjet computer printer, but for garments.
Do you do offer embroidery?Yes we do. There is no minimum order for embroidery. Pricing is based on stitch count. There is an initial set up for digitizing the artwork file. Use our artwork specifications guidelines for sending artwork.
I’d just like to print one shirt as a sample, can you do that?We also do offer pre-production hard copy proofs for sampling our screen printing services for an additional fee. However, this may not be a cost effective option for smaller runs or projects that are on a strict budget. We recommend this process for high-quantity orders, or when proofing is required with a client or a board of directors in order to move forward with your project. If you have already reproduced your artwork on apparel before or are trying to match other corporate identity pieces where color consistency is critical, please send us your physical samples to match our inks to. Only reference Pantone numbers if you are in possession of a Solid Coated color book. Do not reference your graphics programs when sampling color on your computer monitor due to differences in calibration.
I want to see what my order will look like before it goes to production, will I get a proof?We offer digital proofs on every order at no cost. Once your order is submitted, a digital proof will be emailed to you and your order will not move forward to production without your approval. This gives you an opportunity to view approximately what your graphics look like on a medium size garment. From there you can make slight adjustments to graphic size and placement before proceeding with production.
What is your maximum print size for screen printing?Garments and accessories have different printable areas due to style and size. If the garment will allow for it, our standard size is up to 14″ wide x 17″ tall and our “Oversize” prints are 15” wide x 21” Tall. Jumbo print is 20″ wide x 28″ tall. Please Contact Us for a quote on Oversized and Jumbo Printing. If you do not want to print over the sleeve seams, follow these instructions on Basic Gildan Tees.
- SM: 12″ width
- MD: 13″ width
- LG: 14″ width
- XL: 15″ width
- 2X: 15″ width
- 3X: 15″ width
- SM: 21″ height
- MD: 22″ height
- LG: 23″ height
- XL: 24″ height
- 2X: 25″ height
- 3X: 26″ height
How many ink colors will I need to print to reproduce my image?We offer a variety of processes, each developed to most accurately transfer your image onto the garment that you’ve selected. For an accurate assessment of which process would suit your project best, and to determine an accurate color-count, please make sure your artwork has been created following our recommended guidelines. Please include a note about what color shirt your graphics will be printed on, the fabric blend, and the ink type that you would like, as this may effect the way that your image is produced. When possible please also provide your total quantity and size break down. This will help us make the best recommendations and provide you with the most accurate estimate on your project.
Can I change ink colors within an order?Yes. However, ink changes are limited to one color images using Plastisol inks only and each color change must be applied to at least 24 pieces.
Printing on White Tees vs Dark Tees?Printing on colored and dark garments require using a white underbase to create a base layer for the color in your design to stand out on the shirt. This is considered an additional color in our pricing.
Do you warehouse apparel stock?No we do not. We use our large blank supplier base to get apparel in. Most of our main suppliers are within a 1-2 Day ship depending on season and weather.
Can I mix and match styles? For example, I have some Tanks, V-Necks and Long Sleeves I’d like printed with the same design.As long as we are printing all the garments at the same time and using the same artwork, Yes – mix and match all you like. Example: 72 Short Sleeve T-Shirts + 72 Long Sleeves = 144 piece pricing for each. If, however, the order cannot be printed at the same time and additional set-ups are required for production purposes, your invoice will be split into two and each will be priced out separately. For example, some garments may require separate set-ups because they require specialty inks and equipment. Most accessories including bags, hats and underwear cannot be combined with other items. If you have any questions about combining items, just ask and we’ll be more than happy to let you know what can, and cannot be combined.
Can I mix and match different garment colors and sizes within my apparel order?Yes. While there are exceptions to this rule when it comes to Discharge processing, our standard process allows you to mix and match colors and sizes as long as the artwork is staying the same size.
Can I put a rush on my order?Yes, however Rush Fees may apply.
I mentioned I wanted shirts a few months ago, was my order placed then?We consider your order to have been placed when we receive your deposit and finished artwork. If you’ve decided to have us involved in the design of your artwork, we will move forward on production once you have agreed that the artwork is completed and the design phase finished.
When does turnaround time begin?Once payment has been received and artwork proof has been approved.
What is your standard turnaround time for apparel orders?All of our services have slightly different turnaround times. Average turnaround is approximately 7-10 business days from the time that your order has been placed. If you require your order to be shipped to you by a specific date, be sure to make this very clear before your project is sent to production.
How do I get a quote?We’d be happy to provide you with a quote for your order. Contact us today and one of our reps will help you to get started.
I want to get some shirts printed, how much will it cost me?As much as we’d love to give you a price, its kind of like answering, “How much is a car?” Well . . . it depends. If we just spit out a price, we’d just be guessing. There are a variety of factors that go into pricing a custom printed T-Shirt. In a nutshell:
- Type (ex: T-Shirt, Hoodie, Jacket, etc)
- Style (ex: for a T-Shirt, would you like a standard or fashion forward fit?)
- Shirt Color (whites less expensive than darks)
- Location(s) of print (ex: front, back, tag, sleeve)
- Number of colors in the design
SHIPPING & RETURNS
Can I pick up my order from your location?Sure can. Please contact customer service to set up a pick up time in our loading dock. P: 716.748.6884
Where is Shirt Outfitters located?Located in the Historic Tri-Main Building complex. Built in the Daylight Factory. Shirt Outfitters 2495 Main St Suite 455 Buffalo, NY 14214
Can I modify or cancel my order once placed?You can modify or cancel your order up until your mock up proof has been approved. Once it has been approved your order goes right in to the prep process for manufacturing.
I have an issue with my order what should I do?We’re sorry to hear that you have an issue. We try our best through continuous refinement of our processes and procedures, but we still have the human element that can factor in. Please Contact Us or your sales rep and will get the issue sorted out right away.
I did not receive all the shirts in my order, what should I do?While we do our best to complete every order, there is an industry standard 2% per size per order misprint allowance per order on plastisol printing and 4% on discharge. If you need your order to be complete please advise at the time of placing your order so we can print extras just encase of a misprint. You will only be charged on the overage prints not on the underage.
Do you ship to countries outside of the United States?Yes, however in order for us to determine a shipping cost or transit time, we need to establish the value of what is being shipped, i.e. the exact dollar amount on your invoices. Please submit a quote online to solidify your invoice details prior to order submission. We insure/declare all shipments for their actual “per piece” value. If you are sending any shipments internationally, your package recipient WILL be required to pay duties/taxes by their nation’s customer in order to obtain possession of their shipment. This charge is not determined by us or UPS/FedEx/DHL, but by the recipient country’s government. We handle international shipments as a courtesy to our customers and assumes no liability for these charges, nor are we able to predetermine or estimate these fees ahead of time. They are calculated by customs upon arrival of the package. If you have any questions about this, you should contact your desired shipping company or the customs department for the country that you intend to ship to.
Do you offer drop shipping? And can you do it BLIND?Yes, we can drop ship. Charges will apply based on the amount of boxes and locations the drop ship is being shipped to. If your boxes need to be delivered blind we will ensure there are no Shirt Outfitters company markings on box labels, ups labels and packing slips. If you have specialty items you would like to insert in the box we can do that as well with each shipment.
What type of Shipping Services do you use?Fed Ex, UPS, Common Carrier, Courier